Irritated by the insurance service - ***********

Dear DStv/Multichoice Team,

I am writing to express my extreme frustration and disappointment regarding my ongoing service issue, which has now been unresolved for over two weeks despite numerous follow-ups.

I have provided my address on multiple occasions, yet I keep being allocated installers who are Durban-bound, which makes absolutely no sense given my location. This has caused repeated delays and unnecessary back-and-forth, with no resolution in sight.

This situation is unacceptable, especially as my elderly parents rely heavily on DStv – it is a vital part of their daily routine and wellbeing. The prolonged delay has caused significant inconvenience and distress, and it is disheartening to see such inefficiency from a service provider of your caliber.

I demand urgent intervention to allocate the correct installer without any further excuses or delays. Two weeks is far too long for such a basic issue to remain unresolved.