Irritated By DSTV

I am honestly irritated with Dstv. I had to update the software yesterday but before that I had no problem with my Dstv, then Channels disappeared after the update was complete. I asked the Dstv Facebook team to help me, the person who assisted me first confirmed my details then told me that the problem was resolved and I should restart my decoder, I did but the problem persisted, I had to tell that person that nothing was resolved my channels are still missing. The person assisting me then gave me a troubleshooting steps then closed the matter.

Knowing very well that their troubleshooting steps never help I then tried it but nothing worked then I sent a message on Facebook again but this time the person assisting me also told me that the problem was resolved and I should restart my decoder but after restarting the decoder my channels were still missing and if I try changing using channel number it would give me error E16 so I told the person assisting me but he also gave me the useless troubleshooting steps so I asked how I could go back to the previous software version. I did a factory reset and all my channels were back and playing just fine but then again few hours ago I tried channel 161 and channel 194 but they gave me error E48.

I sent a message on Facebook again stating that all my channels were playing except for those 2, the person gave me those useless troubleshooting steps again, I just had to stop sending messages because clearly they didn't want to help me. Then today I did a factory reset and when it was done all channels were playing including those 2. I played channel 161 and it only played for 20 minutes then gave me error E48 and I did a factory reset again for at least 5 times, every time when the factory reset is complete the channels are playing fine but channel 161 and channel 194 only plays for 20 minutes then gives error E48, I tried clearing it using self service but nothing helps. It still give me error E48.

I am honestly irritated by this because if I knew this would happen I would have never did that software update or let alone paying the subscription fee.