Irritated

Hi last week I.wrote [URL Removed] Won't repeat what I said. Then.I received a call to say. I must pay the amount and say that I want to upgrade. I paid an.amount of R550 and said that I want Dstv extra instead of premium. They activated premium. I.told this guy Saturday that when I sent the email I wanted extra and not premium. He said he will fix.it and my system was restored and now.my dish is off again. What messed up.issue is.this. I'm not paying a cent extra and if this is this case I want my dstv subscription cancelled. I have had enough of this.nonsense. I can't also.waste R100s of airtime on.stupid call centre people who don't listen to your request. What's the use I spoke to a manager Saturday and he couldn't fix anything for me.