IRREGULAR PREMIUM DEDUCTION WITHOUT CONSULTATION

I am absolutely disgusted with your service at DSTV, I had lodged a call on 27th August complaining how my premium suddenly went up without my consultation or approval. Subsequently I had been calling in and out complaining about this unfortunate issue and to be told someone will call me back. So someone started working on it and now I have R560 credit that is due to me but its just no getting to me. This ref number ***3/C7 must be irritating to whoever that picks up the call from those call Centre agents, I find this unacceptable to say the least. I am not happy and to top it all I am responsible for 2 decoders that I pay for. I have had enough with the MultiChoice. Again and again every morning I phone and today was told that the Finance Department is situated in Durban and they at the call center can only log or create the case and forward. It has been on pending this case since 27 August 2019 and to date its not resolved instead the premium increment is being deducted and I cant reverse this would have a negative impact on my credit profile. Can someone from hello peter please intervene I am totally absurd.