Irrate customer

The customer service I received from the live chat consultant was appalling to say the least. I wanted to know why my dstv was disconnected and the payment had gone up incredibly high. The agent was abrupt and dismissive. She lacked soft skills even when I kept explaining that my payment was R350 due on the 04-01-2025 however the payment was missed and reconnection fee would be r50 but now my new balance was reflecting as R515. Even after everything she explained she failed to show empathy for the inconvenience caused and when i asked her about the grace period for payment, she told me about the system generating that, which brings me to the point that my payment for r350 was also generated by the system. She then went on to send me a link to make payment, disregarding my frustrations and all the questions i was asking. She said the payment was adjusted to r453 but the link still wanted me to make a of r515. I am very unhappy with this service and feel that such a big company can do better with hiring people that are determined to give customers satisfaction. I wanted to rate her service but she ended the chat immediately after i said that. Her name was Charlotte