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busisiwe M
1 reviews | Active since Dec 2016
23 Mar 2024, 04:37
Irrate client
I had a terrific experience I reconnected my package yesterday morning,until this morning my decoder shows error E16. I took an initiative called the call center yesterday where I was told that they have a technical problem for the past 2 days. My main issue is they will not reimburse me for the 2 days I have already missed viewing my programs. This is unacceptable and unfair.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
23 Mar 2024, 07:22Hi Busisiwe,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply23 Mar 2024, 07:22
Official
Hi Busisiwe,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
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busisiwe M's updateReviewer Update
24 Mar 2024, 09:13It's really frustrating to pay for service to be rendered and DStv is not playing their part. It has been days now still I'm not watching my favourite programs. This is very low even for Multichoice.
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busisiwe M's update24 Mar 2024, 09:13
Reviewer Update
It's really frustrating to pay for service to be rendered and DStv is not playing their part. It has been days now still I'm not watching my favourite programs. This is very low even for Multichoice.