Irrate client

I'm multichoice customer with two account under my name I have compact plus subscription and compact subscription in March I asked them to downgrade the compact subscription to dstv family they it was done to my surprise it was not downgraded,now I'm paying for Disney subscription which I did not subscribe to or agreed with them I don't even know what that's Disney thing I'm so disappointed with dstv I did not pay this month this switched off my decoder I paid only for my compact plus subscription but it's still not restored, even their 25gb internet is **** I pay on the 20 by the 25th the data is finished