Irate multichoice client

Good day.

I would like to express how deeply disappointed I am in the service I keep getting from the consultants from Multichoice.

since the 1st October when they switched off my DSTV I've been dealing with about 5 agents who directed me to send the proof of payment to the following email addresses : ***; ***; ***; ***; ***;

today I spoke to a lady by the name of Zinhle - (her supervisor is Junaid). she asked me to send the proof of payment to him, which I did. she then advised that she didn't receive the email with the proof of payment. I asked to speak to her supervisor she refused to for me to speak to him.

I cant be calling Multichoice every time my account is suspended because you guys say I didn't pay.

I paid my account the 28th September 2019 at 18:29.

how is it possible that every month before this payments were made successfully. now I must call in and spend over 50 minutes on the phone trying to resolve a mess up from your company!!!!

my customer number is : ***0