Irate ex DSTV client

I called on our local DSTV office in Umhlanga, wanting to cancel my DSTV. I was told I needed to settle my Price Lock plan, which I did right there and then. I asked them to cancel my service and they said they couldn't! So DSTV cannot cancel a customer service at their offices? I was told to email someone with my proof of payment, that they themselves processed so that the Price Lock could be cancelled and there after call them back and they would cancel the remaining of my service. I did this last Sunday, received an email asking if I wanted to cancel my service? rep**** yes. My DSTV has stopped working but thought I should call to see if it was in fact cancelled. 2 days later after a few calls, was advised that my service was still active (But it is not working) was told that they could not help and that they would have to email someone else and I would receive a call back or an email, both of which never happened.

Called again today, requesting cancellation, told service still active and that they could not help because another department deals with this type of query. They would email who ever that is!

I am extremely angry an place it on record with you DSTV that I will not be liable for any subscription from this date on wards. Your poor service should not impact my pocket.

My expectation is that this issue will be resolved before end of business tomorrow but perhaps my expectations are to high.

Service is about keeping to your promises.