Irate Customer

I paid my dstv acc yesterday 07/06/2024 I waited to be reconnected but I wasn't I called in numerous times even sent proofofpayment still nothing, I called again this morning 08/06/2024 still no assistance, the service is pathetic agents put me on hold until my airtime runs out. The amount i checked which i needed to pay was R162 and I paid it, only to be told it was used to pay my insurances what insurances? Why are there hidden costs and nobody can give me a clear explanation. This is wrong and it's *******? and why am I being told when I'm calling abt all these other amounts which do not reflect when I check my dstv balance? Please refund or cancel my dstv acc or reconnect my dstv acc this is utterly pathetic and its inconveniencing me as a customer. horrible customer service.