IRATE CUSTOMER

Worst experience! Customer service is shocking! My account was debited twice for the incorrect amount! I had taken the special of the full package in October last year, everytime we called the call Centre, no one could resolve the issue and escalated the query, I had even requested the call recording and haven’t received it. Records should be easily available and accessible to consumers. I have even spoken to a manager called Thabiso yesterday who promised to call me back at 10 this morning. My account will be debited tonight yet again with the incorrect amount. I am extremely irate and definately will be cancelling my package once this is resolved...well if ever. Most people I know have cancelled their packages due to service and have taken out WiFi which anyway seems to be more cost effective. Well after the time it’s taken me to write this long story. Let’s see if this read and taken seriously by DSTV. Also TCF should be one of the core principles! I guess large corporate companies like this wouldn’t mind losing me as a customer, given that they have so many subscribers!