******ionate Multichoice *********** Premium Subscribers

I am a Pensioner since 2023.I have been a DSTV Premium subscriber for more than 20 years. Due to the fact that I now receive a Government Pension ( from the GEPF) I now pay my Multichoice subscription by EFT every month end.My current Multichoice subscription is R1100 per month. Last week I was out of the country and returned on the night of 01/11/2024.On the morning of 02/11/2023 on was notified that my DSTV service was suspended due to non payment.I immediately made payment for the full subscription for November.I hen phoned the Multichoice Customer Care Centre to enquire as to when my services would be be restored since I had paid the monthly subscription which was due.Bear in mind that my payment was 34 hrs late.I was told that my service wouldn’t be restored until I paid an additional R365.When I enquired what this amount was for; I received a long winded and incoherent explanation from the Call Centre Agent.I was told in no uncertain terms that my service wouldn’t be restored until I paid that additional fee.Note that this amount that I had to pay is 32% of the subscription fee. There was no satisfactory explanation why I had to pay this fee and I had already paid the full month subscription for November. It is now 48hrs since my service was suspended,having paid the stipulated subscription fee on the 2 nd of November. I have never experienced such a shameful attitude from any service provider and bear in mind that a have been a Premium Subscriber with Multichoice for more than 20 years.I can only characterise their demand for an extra payment of R350 as an ******ION from a Pensioner.I normally watch sports and current affairs on DSTV and this weekend I had NO SERVICE. My service remains suspended and I suppose that they will restore it when they feel like it.Note that the full monthly subscription has been paid for the current month. I am a Pensioner on a fixed income and cannot afford to pay the ******IONATE FEE that is demanded.(no adequate explanation provided). It is therefore not surprising that the organisation it facing a mass exodus of subscribers in South Africa due to the shameful way they treat their clients. My customer number is ***. E. M.Sithebe MD.