into week 4

Hi , I am out of the country but the issue i have raised was raised on the 15th of November, I am going to state everything here, so there can be no push back...as i reside abroad i asked for my account to be put on hold. i was told that i cannot as i signed up for a price lock. however i did sign up for a price lock in 2014 for 2 year. the renewal i am not aware of, i am not sure who or how the current price lock was renewed but this was not done by me. I have asked for proof that i signed up for another 2 years and i have not received any feedback, its now 2 weeks. meaning the next debit order is due. this is unacceptable. i cannot deal with your social media teams because all i am quoted is a 5 day SLA but that has now gone on 2 weeks. ID ********** 028088

so in simple terms disconnect my DSTV and if you unable to because you allege I am on price lock then send the proof that i had renewed the terms.

BTW anyway to give them a 0