intimidated and and over charged

customer number ***5

Dear Multichoice Management

Im writing this email with a very heavy email and broken heart and scared for my life

Yesterday when I wake up I decided to have a cup of cofee and relax on the couch and catch up on my TV, but unfortunately my TV was acting up on me and I decided to call dstv arounf 11:07 and the lady could not assist me with the E48 Error if I am not mistaken, the lady said to me let me give you the installer’s number which they normally do and I wrote the number down which is ***, when this gentleman arrived at my house, firstly I did not like the way she looked at me I will say he was flirting the was no professionalism in him at all. Fine he asked what the problem was and I showed him on the tv and he requested to see where they installed the DISH and he eventually found the DISH outside, I further explained to him that since well he is hear I bought the new primary decoder, the old one was previously linked to the one in my bed room that was extra view, I requested him to link the one in my bedroom with the new decoder in my bedroom, cool fast forward

I was not comfortable and he came to the kitchen showing me a funny plug saying it has a problem and I said please fix what you need to fix I need my tv back and my daughter is coming back from school holiday from her granny, than I said to him please fix my tv, he doesn’t ask me if I replace this plug NLB HOW MUCH IS GOING TO COST ME, than he fixed I went to my bedroom and I called dstv they actually connected me not him to be precise, but his body language and gesture was not pleasant, I was not happy at all, I actually felt very scared, I than requested him how much I owed him and he actually wanted to discuss the price in my bedroom, but I managed to tell him that we must go to the sitting room, when we arrive in the sitting room with my shaky voice and my eyes full of trauma I asked him how much I owe him he said R6444, Six Thousand four hundred and fourty Four

I was shocked and angry and I said to him, why didn’t you discuss with me the price first just because I stay in a big house or see the cars im driving doesn’t mean I have money, and he said that is small small money he fixed 10 tv’s before he came to me and they paid Eight thousand something, and I said to him in the history since I became Multichoice or DSTV CUSTOMER I have never paid such a ridiculous money, but I was scare because ethe way he was looking at me it was scary and he was just waiting for me to say I don’t have money im sure something could have happened to me, that the long story short

I called yesterday they said I must sent my receipts to ***, later when I was doing follow up they requested me to sent the email to ***

Till now I called again with my own money they were unable to assist me, I mean I did not choose the guy, basically we as young women of south Africa can be killed in our own houses because of multichoice installers, and your useless consultants cant even assist us with anything but just hang our phones, I have been your customer for more that 20 year and this is what I get, a plate full of S**t, I don’t think I have a right as a customer, for me to be ****** in my ow house ill open two cases, the one for the installed and sue multichoice because what I experienced and explaining to your consultant and to this time the is no response but I paid you guys for more than 20 years, you can go to account not even a single month I skipped, I will not do this because its fun, im protecting the rights of women and gender based violence that is happening in south Africa

Im bleeding and frustrated I had to take money from my credit card, I am going to all media to report this matter, you sent people that come to our home and rob us

DORCUS PEBETSE MATSHEDISO KGARE ***