Internet wifi

So Will I have to put you on every month now I feel like this is just being done on purpose I'm so disgusted, I pay every month but yet I have to call you to load my data but then my account gets billed aswell ,I'm still waiting since Sunday for help desk to respond to my email and also u was told I'll get a call WHY IS MY DATA NOT BEING LOADED You guys are costing me money that's all