1 reviews | Active since Feb 2014
Internet SIM blocked & unblocked more than 18 times in the last 24 hours
Yesterday on the 04th when I woke up I had more than 15 SMSs telling me that my internet Sim has been blocked. I have an internet contract with dstv which it is difficult to use due to fact that its has been blocked. Their reason for blocking my SIM is that I am no longer using the the same old address. Funny enough I do not recall myself calling Dstv to change my address.
I have called them more than 9 times asking them to unlock my internet sim since I am working from home. They will open it for about 3 hours then block it again and send the same SMS which states that I am no longer using the same address hence they blocked the SIM. I have send an email to Peace Vhangani - Technical and Billing Consultant more than three times but have not heard anything from her since.
I have tried to call their clueless customer center but they don't seem to be clued-up when it come to internet and one agent went as far as saying the place I stay in does not have coverage.
My question is how much airtime do I need to spend in order to call you everyday 5 times asking you to reopen my internet SIM. Why is it so difficult for you to unlock my SIM permanently.
You came up with product that I do not think you have any idea how it works. If you had any idea solving issue like the one I have shouldn't be a mountain to clime but to you guys it is.
Lastly I have ask to speak to the manage from three different consultants but what they do they hang-up and never call me back.
Please just unlock my SIM I need to work I am not asking you people I am telling you because I have paid you.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
It is unfortunate that I had to call for the second time in 5 minutes to speak to one of the most rude customer agent and his name is Sindile Goba and the time was 18h56 to be precise. I was so frustrated I had to ask for him manager and he said to me he doesn't have a manager. I had to who is he reporting to and he said and he said he is reporting to a the team leader and the name is Elizabeth Jantie.
Can you please sort my problem out cause if you not tomorrow after 11h00 I will be there are I will ask you to provide me with names of all consultants I spoke too and the recording.
It is unfortunate that I had to call for the second time in 5 minutes to speak to one of the most rude customer agent and his name is Sindile Goba and the time was 18h56 to be precise. I was so frustrated I had to ask for him manager and he said to me he doesn't have a manager. I had to who is he reporting to and he said and he said he is reporting to a the team leader and the name is Elizabeth Jantie.
Can you please sort my problem out cause if you not tomorrow after 11h00 I will be there are I will ask you to provide me with names of all consultants I spoke too and the recording.