Internet Service Sucks

I truly regret signing up for the internet price lock package. I was advised that I will pay R499 for 24 that is not happening. I was told that after signing up the first 3 months u get 50 gig day and 50 at night also that is not happening. Your staff is not skilled to assist with regards to the problems we encounter with internet. I've been asking how do I check my balance I'm told to go to my DSTV after that they don't know were to go on my dstv so I should find a way to check my balance. Today I'm on the 5th day I can't connect to the wifi I was told that MTN as they are your service provider they experiencing technical problems. As a paying customer I need to suffer and what frustrates me more is there is no communication regarding this matter. We should be calling your customer service and you be placed on hold forever.