Internet Service not activated despite payment

I am writing to formally raise my concern regarding the internet package I added to my services. Payment has already been made, yet to date I still do not have access to the internet. Despite engaging with your client services consultants on multiple occasions, I have received no feedback or resolution. This lack of communication and service delivery is unacceptable. Please urgently clarify: - Why the service has not been activated. - When I can expect full access to the internet. - What steps are being taken to resolve this matter. At present, I am paying for a service I cannot use. I request immediate action and a written response confirming the resolution timeline