Internet service

Dstv/multichoice launched their Fibre services and since say one, which is three weeks ago, I have been dealing with the most inexperienced group of people whom I believe were either not trained properly or perhaps they just don't care. I have now been without internet for a week yet charged for the service.... 😠. I was led to believe services will be charged only after services were connected. This however was not true I've been debited over and above the amount quoted. My true feeling... Stay with the provider you are currently with and save yourself a world of frustration in dealing with agents that are unaware of their own products!.