Internet package

Item: DStv (MultiChoice)
Rating: 1
Author: Jabu M

I ordered a DSTV internet package, however we never received the router. Every month, we have to remind them as they add the router and data amount to our DSTV accounts.

We decided not to send anything to observe if they would notice when they close the channels due to non-payment, but guess what? They did not. They are too quick to close channels but slow to recognize their errors. We are currently unable to watch TV.

Why do we have to phone them every month and spend our airtime so they can work? I'm not happy about this

Helpful (0)

Replies (2)

DStv (MultiChoice)'s replyOfficial

20 Oct 2022, 08:32

Hi Jabu Mkhwa****,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team

DStv (MultiChoice)'s reply20 Oct 2022, 08:32

Official

Hi Jabu Mkhwa****,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team

Jabu M's updateReviewer Update

22 Oct 2022, 15:27

My account has been fixed however am now being charged of overdue service fee, and dstv services were disconnected on the 17th according to the rude twitter person my services were disconnected yesterday and that person had the gut to tell me if i dont pay they wont reconnect,

Am so over DSTv, if you do not fix this am honestly disconnecting my subscribtion....

I took screenshot of how rudely i was responded to,

Jabu M's update22 Oct 2022, 15:27

Reviewer Update