Internet down for 3 days now

So DSTV decided to lock my Internet sim apparently because I'm using my router at a different location which I'm not. I have never moved nkr changed the address of the routersince inception in November 2022. I have been trying to get assistance since Wednesday morning, I spent the whole day on Wednesday and Thursday trying to resolve this to date my internet is still down. How long does it take for a mere usage location to be updated. I have spoken to more than 7 consultants on the chatbot and even called their nkt so helpful call centre. I was told that my request has been escalated to their technicians to update my location, It's even more concerning that when you ask them to put you through to those technicians they cant. On the 1st of every month you rush to debit ky account but here I am sitting with a router that is not working. I rely on the internet to get my work done, Does anyone from this comoany even care?