Internet disconnected for no reason at all
Our DSTV internet was disconnected 1 May for no apparent reason. Customer care said they dont know why it happened. Since then ive been calling at least two times a day. Nobody can reconnect us. I study online at Regent Business School and have to go to a friends house till 11 at night to do my work. Never a late payment ! Ive emailed help@dstv to no avail. Consultants have tried loading data many times. Nothing happens. Very very *********** company. Is there one person out there who cn help us please. I am begging 🙏 !
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
07 May 2024, 07:10Hi Andy , We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards DStv: Hello Peter Team
Kind regards DStv: Hello Peter Team
DStv (MultiChoice)'s reply07 May 2024, 07:10
Official
Hi Andy , We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards DStv: Hello Peter Team
Kind regards DStv: Hello Peter Team
's updateReviewer Update
08 May 2024, 15:24Hi. This is day 8 now without our internet which we pay for. My complaint has been escalated everyday since day one. Evetday i get a promise the data will be loaded. Nothing. Just lies and lies on top of lies. What is yout problem multichoice???? Customer for 12 years Not a sinhle payment missed ever!! I am tired of technical teams lies. Customer agents lies. The whole multichoice is a joke. Cant fix one internet problem. ***!!!!!
's update08 May 2024, 15:24
Reviewer Update
Hi. This is day 8 now without our internet which we pay for. My complaint has been escalated everyday since day one. Evetday i get a promise the data will be loaded. Nothing. Just lies and lies on top of lies. What is yout problem multichoice???? Customer for 12 years Not a sinhle payment missed ever!! I am tired of technical teams lies. Customer agents lies. The whole multichoice is a joke. Cant fix one internet problem. ***!!!!!
's updateReviewer Update
09 May 2024, 05:56Day 9. And the Multichoice group do not know how to load my data which ive had for almost two years omging. SHould you ever consider DSTV for internet service ,please read my struggle here. And think again!
's update09 May 2024, 05:56
Reviewer Update
Day 9. And the Multichoice group do not know how to load my data which ive had for almost two years omging. SHould you ever consider DSTV for internet service ,please read my struggle here. And think again!