ND
Nyameka D
1 reviews | Active since Dec 2010
05 Feb 2018, 13:46
Interest on overpayment and credit for 2 days services were inactive
Good day
Thank you for the statement that shows we consistently overpay yet we find our services inactive at the beginning of each month.
We want interest on all these overpayments and credit for the two days the services were inactive because of a R72.57 that was proved to be non-existent by yourselves.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
05 Feb 2018, 16:23Dear Nyameka
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply05 Feb 2018, 16:23
Official
Dear Nyameka
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
ND
Nyameka D's updateReviewer Update
06 Feb 2018, 17:49Unfortunately the error codes E18 and E32 get cleared for 30 minutes on the dual view decoder ********** 504. Therefore there is still no viewing even though on your side the services are active. This has been the case since 03/02/2018 which really is punishment for dowgrading. The statement emailed to me reflect a credit of +/-R75 same as the one of +/-R820.
ND
Nyameka D's update06 Feb 2018, 17:49
Reviewer Update
Unfortunately the error codes E18 and E32 get cleared for 30 minutes on the dual view decoder ********** 504. Therefore there is still no viewing even though on your side the services are active. This has been the case since 03/02/2018 which really is punishment for dowgrading. The statement emailed to me reflect a credit of +/-R75 same as the one of +/-R820.