Inter account Billing

<p>It is with sadness and a great deal of disappointment that I have to write this e-mail.</p> <p>I Opened up an account with Multi-Choice for a Compact package on the Explora on the Month of November 2016.</p> <p> </p> <p>Opted for the option of Debit order . My account was Debited from the month of November 2016, December 2016 and January 2017 until and all was smooth sailing. Till the month of February 2017 whereby there was some sort of Inter account transfer of which I was not even aware of and according to my knowledge I only have one account with multi-choice and my account was debited an enormous amount which did not make sense as a result I went to bank to reverse that amount .</p> <p> </p> <p>I have been taken from pillar to post speaking to different Agents and none of the are able to assist with . Was told that my issue was escalated with a ref number of : ********** and then later with a ***** ref of :UA/ ********** 017.</p> <p> </p> <p>Every week I have to call in to ask for my connection to be reconnected because of a discrepancy that occurred and funds in my DSTV account were taken from one account to another and if I recall I only have one account with multi-choice.</p> <p> </p> <p>I don’t know why my issue is not being sorted as I was told that I shall receive a call from the ***** dept. and till today I have not received any call whatsoever .</p> <p> </p> <p>Can someone please sort this mess out as I’m also considering to cancel this dstv account as this is uncalled for and I’m a paying client, paying for a service which in return I’m expecting a proper service from multi-choice.</p> <p> </p> <p>Attached is my bank statements with the months of the debit orders that occurred . Please sort this mess out.</p> <p> </p> <p> </p>