Insuranced Explora replaced with several faulty Reburbished Explora's, yet nobody can help

MutiChoice Agents all offer the same useless answers ‘We have escalated your issue to a field agent or supervisor to get back to you’. This is after each time I get a call in response to my several emails & then I have to explain the same problem over & over again to several different agents each time. Instead of them reading my below detailed problem & actually getting a supervisor to call me with a final solution. STOP PASSING THE BUCK & ACTUALLY RESOLVE THE ISSUE WITH A MANGER/ SUPERVISOR. THE SERVICE I AM GETTING IS A JOKE. I thought MultiChoice were better than that.

Let me repeat my problem for who knows, the 20th time: I am extremely annoyed with the service, which I expect International standards from. As much as the call centre is friendly, my problem is still not resolved even after being promised that an field agent or supervisor would call me on endless occasions (each time a call agent responds my several emails below). Still all these promises I still have not heard from any field agent or supervisor who can actually solve my problem once & for all. We replaced our insured faulty explora with a refurbished one, which was also faulty (with a different problem) so we went to multichoice for the 2nd time where it was reformated & sent home with us. But still didn't sort out the problem. So we went in a 3rd time & it was replaced with another refurbished explora. Which is also faulty now with a E102, pvr error popping up on the screen constantly & therefore we cannot record anything. I called the call centre & they reset the setting which sorted out the problem for less than a day. So now we stuck with a 3rd faulty explora in less than a week of replacing our initial insured explora. I have spent hours setting up to smartvillage & setting up the weekly recording & built up the playlist 4 times now. I refuse to have to go in to multichoice again (it is not on our doorstep so a distance to travel & time consuming) or replace with yet another refurbished explora. If this is the hassle i have with an insured explora it certainly not worth insuring. I insist that multichoice deliver a brand new explora, since we do not see why we need to visit the service centre a 4th time, nor land up setting up another refurbished explora for a 5th time & land up with problems yet again. It is so frustrating & we don't trust your refurbished exploras. I do not know how many times the call centre have reset our explora externally in hope it would resolve the problem. IT DOES NOT HELP THE PROBLEM. Why is it so difficult to get a competent person to actually sort out the problem instead of just calling, getting me to explain the problem over & over again to always a different person & then be told that it has been handed over to a field agent/ supervisor. You are all sounding like broken records but do not follow up on your promises. I have given MultiChoice weeks to resolve this. I have now posted on HelloPeter & will start posting on other Social Media if this is not resolved with a solution by the end of today.