NM
Nathi M
1 reviews | Active since Aug 2018
12 Aug 2018, 08:03
Insurance ****
I have decoder insurance with DSTV. In 2016 I changed my decoder to an explorer and took insurance on it. I requested for the old decoder's insurance to be cancelled and it wasn't. In 2017 upon realising I was paying for 2 decoders I requested for the first one to be cancelled again. To my surprise on 28 July 2018 I was still paying for both decoder which I requested to be cancelled and I was advised by the agent who assisted me she would escalate the matter to the insurance division. On 12 August 2018 my account is disconnected erroneously and I had to call the call centre to get DSTV's error corrected. After my service was reconnected I enquired about my insurance issue only to be told nothing has been done and I'm still paying for two decoders. I think this is a money makink scheme. I'm extremely disappointed and furious that I'm being taken advantage of.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
12 Aug 2018, 14:12Dear Nathi Magagula
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 Aug 2018, 14:12
Official
Dear Nathi Magagula
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
16 Aug 2018, 14:49Good day Nathi Magagula
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
We have escalated your concerns to our insurance department for investigation and urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply16 Aug 2018, 14:49
Official
Good day Nathi Magagula
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
We have escalated your concerns to our insurance department for investigation and urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,