Insurance of divine not card

On the 20-11-2015 my extra view decoder stopped working I took it in in the Benoni branch they replaced it with a new one but with the Stars<br> Same card when I arrived home the decoder was not paired up with the card I spend more then an hour on the phone with the consultants but to no avail all I was told that they should have paired it up in the shop. So the next day I returned but was told my insurance does not cover the card only the device, worst they had no cards in store I was told to go to randburg. How does one cover a device without the card when I bought the device it came with the card.