SG
Sammy G

1 reviews | Active since Dec 2011

26 Jun 2018, 13:58

Insurance Liability

During April I had to change from an employer option that gives you the service at rebate to the customary open public option that is much more expensive. I completed the form provided by the employer and clearly indicated that my decoder must be insured at a price of R20 per month. The form must be in your possession. To my surprise yesterday I enquired about my decoder that seems faulty and was then advice my decoder was not insured. I request a review of my application as I am not liable for the bona fide error that slipped in. Multichoice must carry the liability. If not then please provide me with a copy of my application form so that I can take it to the authorities.

0
Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Jun 2018, 14:29
Official

Dear Sammy

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

SG
Sammy G's update28 Jun 2018, 15:22
Reviewer Update
Good day I stated to you I completed an application. Media24 has forwarded the application to you. Please check with your relevant department that deals with employer subscriptions. Regards
SG
Sammy G's update29 Jun 2018, 15:43
Reviewer Update
Good day It seems I must do you work for something you get paid?? Ref ********** 5/I95 ON 26 April. THIS CALL WAS MADE AS A FOLLOW-UP TO MAKE SURE MY MANUAL APPLICATION VIA MEDIA24 was indeed processed. You will note in that call the agent already confirmed the downgrade. Now the question is based on what did Multichoice downgrade it. Common knowledge will tell it must be on the application form via Media 24. If you cant find the application form then the fact that it was already downgraded confirms you had it in your possession. If you don't have it now then surely you give me on a balance of probabilities the benefit......If not then you are ********* and negligent as law dictates record keeping for 5 years. You then in contravention.
SG
Sammy G's update02 Jul 2018, 09:36
Reviewer Update
Good day It seems your arrogance stems from the fact that you are a monopoly. Why don't you phone me but rather prefer to engage in a word of words on social media?? So you did not scrutinize the call recording to correlate the points that I pointed out in my previous message, but you suggest I downgraded. I can confirm that my call was a follow-up to check whether you in fact executed the application that was submitted manually. In fact the call started with the manual application. The bone of contention is I submitted a manual application and you already processed it. Why would I the start by referring to it?
SG
Sammy G's update09 Jul 2018, 09:03
Reviewer Update
Good day I just got a manual application from Media24. As stated you will clearly hear by the call recording that I made a follow-up to check if you have implemented my manual application. Thanks