Insurance issues

<p>In August or September 2016 I called Multichoice's call requesting them to cancel my insurance on my decoder and was promised it will be cancelled, some time later a made 2nd call to them requesting the samethin (cancel my insurance) and I was toll they going request someone from the insurance department to call me regarding that and they surely did and he told it will be taken care of....and nothing happened. </p> <p>Then again I made another call which resulted in a heated argument with their agent and I also promised the same thing.</p> <p>Now I'm being told I have an outstanding amount on my account that I should pay and my insurance was cancelled at the end april that was after my 4th request to have my insurance cancelled.</p> <p>Please help me out cause I am NOT intending to pay that outstanding amount but continue to pay my normal monthly subscription.</p>