INSURANCE FOR MY DECODER & GETTING IT REPLACED

Good Day,<br> <br> I sent in a report yesterday about Multichoice's horrible and disgusting service.<br> <br> My decoder has been giving me problems and I called them trying to make plans to replace it and they told me they will give me a second had decoder after I have been paying insurance for my decoder for 5 years now.<br> <br> They responded on Hello Peter and said they will investigate my matter and get back to me as a matter of urgency. TO DATE I HAVE NOT HEARD ANYTHING FROM THEM.<br> <br> I guess they just said that to shut me up. well that is not going to happen. now im hitting social media, you wont believe how many people are sick and tired of multichoice's ridiculous service. we pay this company so much money each month.<br> <br> I personally pay R685 of which will now be R699 and the type of service I am getting.. wow I am really disappointed, angry and disgusted. <br> <br> I struggle to watch TV now because of this decoder. after I alerted them last week you would think they would care enough to assist.<br> <br> I want a replacement for my decoder ASAP & I still say I am not taking a second hand one rather THEY MUST GIVE ME ALL MY INSURANCE MONEY BACK and I will buy a decoder my self!<br> <br> Peter, please assist.