Insurance for DSTV is horrible service

I also have an issue with this regarding the insurance that is offered dstv phoned us selling the insurance for the decoder and never did they once tell us there is a 3 month waiting periodfor claims so 3 days before our waiting period is over 23rd december phoned them as lighting struck and the HDMI is broken. No they cant do anything for us we have to wait 3 days for the 3 month period to be over! Nevermind that we have been loyal customers for 7years plus. So over chrismas with small kids at home NO DSTV which is fully paid on the 22nd already before the due date. They tell me I must drive through to Randburg to have it changed/checked we stay in brakpan 62km so 122km round trip to get to service depot springs is terrible and the service given is horrible with very unprofessional staff today 28th december and still no DSTV this insurance service is the worst DSTV acc no: ********** 9 this is the kind of service we pay for every month?