Insurance claim overdue

I wanna complain about my DStv insurance. I have logged a claim since February the 09 2026 for my decoder to be replaced. I have been calling DStv insurance for 2 months now and nothing has been done. Debit order still goes off my account but no service has been prob to me.

Tell me DStv if this is what you call good service. I have been loyal for many years and all I get from your consultants is “we have escalated your Matter, for how long must I wait?? I have been told my manager will call you but no one has made any effort to resolve this for me.

South Africa please help.