Insurance claim delay!

I lodged a claim for a decoder replacement on the 31st of March 2025. I've been calling and emailing them since that day, trying to find out what's delaying my delivery with no valid reason. If you're the dstv customer and also paying for the insurance, incase something happens and you do not have means to purchase a new decoder, just know that you are going to wait forever but you'll be paying installments. I have never felt so disappointed and helpless. Whole month of not watching TV but I'm a loyal. If I had other options I'd cancel my contract with them, I am fed up.. Do not put hope on that insurance, they'll take you for a ride!!