Insurance Claim

On 30 October I drove 100km to Middelburg with my faulty decoder for claim/repair. I was told my insurance only got into effect on the 25th hence I had to pay R600. I disputed that and explained why the system was saying so. I was told to phone the call center and sort out my problem and the call centre was going to leave a note on my account to be helped. I went out bought R110 airtime and phoned the call center. I spoke to Thsepo at the Decorder care centre who advised me to go back to the agent and tell her to phone him. When it was my turn to be served Cynthia went into the back room and stayed there. I went to the other consultant who went to speak to Cynthia and she told me they don't phone the call center I should speak to them myself with my own money. I went out bought R110 airtime again, called 3 times without the Insurance department picking up. I then decided the best thing to do was to buy water and drink !!!