AP
Amanda P
1 reviews | Active since Jun 2015
03 Mar 2016, 07:58
Insurance cancellation
I have been trying to cancel my decoder care insurance since last year October but till today i am still being charged for it.i sent an email early February to the decoder care insurance to cancel but my email has not been rep**** even today.i am always having problems with multichoice.i have never received good service from them.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
05 Mar 2016, 09:00Hello Ntombifi,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies
We've escalated your query to Decoder Care Contract department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Pfarelo
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies
We've escalated your query to Decoder Care Contract department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Pfarelo
DStv (MultiChoice)'s reply05 Mar 2016, 09:00
Official
Hello Ntombifi,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies
We've escalated your query to Decoder Care Contract department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Pfarelo
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies
We've escalated your query to Decoder Care Contract department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Pfarelo