Insurance Cancellation

Honestly, i'm sick of DSTV, i have to iterate on the same issue time and again. in 2016, i called one of their call center to inform them of my desire to cancel an insurance on one of my decoders which it's has not been working for years now. I was assured that the insurance has been cancelled - fast forward 2017 , i get in touch with the call center again, only to find that the insurance cancellation has not been process, meaning i have been paying an insurance on a decor that has been inactive for over a year.

To-date, no one has been able to assist me. and you wonder why i'm downgrading my package!!