Insurance and customer service is horrible

I'm not happy to find that my primary decor is not insured.

I called in to cancel one insurance. I had insured two decoders which were the Primary and Secondary Decoders. When so called in to cancel one of them, I specifically asked for the secondary decoder to be deactivated.

I am now having issues with the Primary Decoder and upon my discovery, the very same decoder I'm having issues with is not issued.

I found this out when I called during the weekend or Friday to enquire about my insurance before I took the decoder to dstv.

I need this rectified ASAP Because it's not an error caused by myself. I specifically required the Primary Decoder to stay insured.

I'm not happy and I really need this to be resolved ASAP.

Decoder details The following decoders are linked to my account:

1. Decoder with Smartcard ***** and Serial Number *A**** 2. Decoder with Smartcard ***** and Serial Number *A****

Decoder 1 with Smartcard ***** and Serial Number *A**** is the correct decoder which is supposed to be insured.

Decoder 2 with Smartcard ***** and Serial Number *A**** I requested the insurance to be cancelled

Not a happy customer. Because until now I have received any feedback from DStv after sending them this email.