BT
Bongani T

1 reviews | Active since Jul 2019

05 Nov 2024, 16:52

Insurance **** and bad service from PE DSTV call centre.

I have been ****med by this company. They have been deducting R62.00 from my account for compact waiver insurance. I contacted them in Jan and asked them cancel this insurance. I do not have a compact subscriptio. They said it was cancelled. Today I see on the statement. This money is still being deducted. I called them and a lady by the name of Kim from PE, made me hold the line for 15min. I spoke to another lady, Andisa. She said she will call me back. I have been waiting for a call eversince.

My main issue is the money they have been deducting. They premiums are already expensive but now this insurance **** is on another level.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Nov 2024, 17:11
Official
Hi Bongani, 

Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience. 

Kind regards, 
DStv: Hello Peter Team
BT
Bongani T's update05 Nov 2024, 17:24
Reviewer Update
Hi

Please do not patronise me. Thank you for your patience. Even the lady that I spoke to now cannot explain this insurance waiver.