insurance added with out permission

My name is Zelda Kafi , Im so disgusted with their service of multichoice ,my mother has an account number *** her name is Monica Funiswa Kafi and has 2 decoders that she is paying r140.00 each which r280 for both .recently when my sister went to pay she was advised to pay over r700.00 and when querying with them i was advised that the are couple of funeral covers that is added on her account which i failed to understand on how was insurance activated on her account as she is no longer used the cellphone number linked to to her account .as for multichoice shared my mother's information with the third party which is against popi act . i called mullti choice yesterday the 30/03/2025 and spoke one of the consultant and was advised that insurance will be cancelled and all charges will be reversed and call in again today and spoke to Busie ref a***i3884 and she advised that i need to call insurance and she refused to transfer call to one on the superiors as they were busy with calls