ML
Marisa L
1 reviews | Active since Feb 2020
13 Nov 2024, 10:23
Insurance ****
Insurance ****!
Dstv has been charging my mother a monthly insurance fee, despite her not signing up for it.
Last month when she received a disconnection notice we spent hours on the phone trying to get the issue resolved and was promised that it will be removed and the amount reversed! Yesterday her DSTV was disconnected again! Same issue as before. An amount outstanding despite her paying the subscription fee monthly as per proof on her statements.
The telephone line personnel have been unhelpful and it has been extremely painful trying to resolve this issue.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
13 Nov 2024, 11:26Hi Marisa,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply13 Nov 2024, 11:26
Official
Hi Marisa,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
ML
Marisa L's updateReviewer Update
14 Nov 2024, 11:56Hi, I have not received any reply yet from my email sent to *** more than 48 hours ago, nor have anyone contacted me regarding this matter. The issue persists.
I tried calling into the insurance call centre, but the phone keeps dropping and when I tried again I can't get through, saying service unavailable.
You are *****ulently charging an insurance fee that was never commited to.
You are disconnecting a service due to non payment due to your *****ulent act, inspite paying the normal subscription fee timeously.
I tried calling into the insurance call centre, but the phone keeps dropping and when I tried again I can't get through, saying service unavailable.
You are *****ulently charging an insurance fee that was never commited to.
You are disconnecting a service due to non payment due to your *****ulent act, inspite paying the normal subscription fee timeously.
ML
Marisa L's update14 Nov 2024, 11:56
Reviewer Update
Hi, I have not received any reply yet from my email sent to *** more than 48 hours ago, nor have anyone contacted me regarding this matter. The issue persists.
I tried calling into the insurance call centre, but the phone keeps dropping and when I tried again I can't get through, saying service unavailable.
You are *****ulently charging an insurance fee that was never commited to.
You are disconnecting a service due to non payment due to your *****ulent act, inspite paying the normal subscription fee timeously.
I tried calling into the insurance call centre, but the phone keeps dropping and when I tried again I can't get through, saying service unavailable.
You are *****ulently charging an insurance fee that was never commited to.
You are disconnecting a service due to non payment due to your *****ulent act, inspite paying the normal subscription fee timeously.