MS
Modiegi S
1 reviews | Active since Jul 2017
07 Jan 2025, 13:20
Insurance
Can i kindly get urgent assistance on my account. In December i received a call from insurance company associated with multichoice claiming that i will be covered immediately but only start paying R99 end of January, to my surprise today when i log into my app for payments my premium has increased and the same cover is now due with an amount of R163. I called multichoice for assistance and the call center agent was of no help at all, didn't even care to help me cancel this insurance. My concern now is that i will be disconnected and i have sent several emails to this moment i haven't received any call or feedback on the matter.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
07 Jan 2025, 13:27Hi Modiegi,
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply07 Jan 2025, 13:27
Official
Hi Modiegi,
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
MS
Modiegi S's updateReviewer Update
07 Jan 2025, 17:33I need to pay my monthly subscription and my normal and agreed amount supposed to be R429... even now it is not yet fixed. Please correct my account as i need to pay immediately to avoid being disconnected. And i hope my channels won't be disconnected while you guys aren't taking this matter as a priority
MS
Modiegi S's update07 Jan 2025, 17:33
Reviewer Update
I need to pay my monthly subscription and my normal and agreed amount supposed to be R429... even now it is not yet fixed. Please correct my account as i need to pay immediately to avoid being disconnected. And i hope my channels won't be disconnected while you guys aren't taking this matter as a priority