Insurance *****

DSTV insurance slipped insurance for a decoder on my bill since June 2022 when i asked for proof of how the insurance was taken out as the calls are recorded when they call you to take out insurance i was told that i had taken out the insurance myself on some or other self service platform, when i asked for proof of which platform i used they said they requested the information and they will send it to me when they get it since now nothing to prove the ***** they said i was receiving my policy documents but the email they had was wrong so it would have bounced. so how do i take out insurance myself but put the wrong email they are *****ulent putting insurance in our accounts and saying we took it out ourselves.