1 reviews | Active since Jun 2015
Insulted and laughed at by customer service agent
I called supersport with regards to the supersport app not working on android I was told the issue is with me not ss during the conversation which got a little heated as the consultant refused to listen to me he ended up laughing and insulting me, this was reported to s senior supervisor who responded to say about this the consultant was wrong and will b disciplined according to Co policy. I have not received any form of apology and feedback unless I call, when I ask for the call recording I'm told I cannot have it, I want to send this issue to.the press multichoice says no. They dnt value clients at all and treat us with disrespect. Incompetence is what caused this issue yet when told I want to send to.the press I'm told not to cause multichoices image will get tarnished. Sad service from a company of that stature
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your concerns as to the lake of professional service you received from our consultant. This matter will be addressed internally.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your concerns as to the lake of professional service you received from our consultant. This matter will be addressed internally.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert