MD
Maureen D
1 reviews | Active since Oct 2010
30 Apr 2015, 18:01
Insufficient call centre
Called the call centre to change my DSTV package. The call was about 13h30, shortly after the change was made I was able to view the channels and the person from call centre disconnected the line. 15 minutes after the conversation was finished I got an error E16 code, i contacted the call centre and at 17h40 (4 hours later) my problem persisted and I was unable to get any answers from them. They promised a supervisor will contact me, which has not been done. I was also informed that this is a national problem and that I just have to be patient, but my sons DSTV is working fine.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
03 May 2015, 12:44Hello daviesm,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our records you have been assisted by one of our consultants and technical problem has been resolved.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our records you have been assisted by one of our consultants and technical problem has been resolved.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply03 May 2015, 12:44
Official
Hello daviesm,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our records you have been assisted by one of our consultants and technical problem has been resolved.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our records you have been assisted by one of our consultants and technical problem has been resolved.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,