Instruction and [email protected]

In 2014 May I called the contact centre to disconnect my services as I was relocating to Johannesburg from Cape Town.Lwazi Ntuli a consultant offered to take in the instruction as I called in a 2 weeks before I left and promised to disconnect.he fails to honor his promised and the monthly installment went off...I called and asked them to correct the error once I had arrived in Johannesburg that was around August.spoke a Zimkita and her team leaderthy told me it was my fault and I should pay the full amount. Then in January I attempted to connect my services again.the consultant I dealt with referee the matter to her team leader who understood the issue and offered to half the amount as I offered to meet them half way and gave me the amount I should pay.i asked the consultant to set up a debit order payment and she confirmed that it was In play. That never took place and in February I spoke to A Neo Nkosi a team leader he understood again the matter and promised to respond with an answer today and nothing...empty promises and I still wait for an answer.