Instead of correcting error code-pushed around

Hello zanazo,

It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.

Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

We confirm that according to our records that you have been assisted by one of our consultant and your service has been activated as requested.

We have trie to contact you to confirm that your service is up and running without any success.

Should you still be experiencing any problems with your viewing, please advise us by return mail to *** and we will assist you accordingly.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.

Your support, and that of all our customers, is important to us.

Regards
Rupert