Instalment Dispute

<p>bought a decor on the 08/10/2016 and contacted Multichoice contact centre requesting for my decor to be activated. i selected the package am interested in and asked the consultant to inform me when should i pay and how much should i pay. i was given information that i should choose the date to make payment and that i must pay R218.60 using customer number ********** 5. i then informed the consultanted that i will pay on the 27/10/2016 using the easy pay.</p> <p> </p> <p>On the 23/10/2016 while watching OPW the decor showed message that my account has been suspended. i got email from Multichoice asking me to let them know why i missed the payment. i responded the survey and explained to them that the payment date we agreed on was the 27th of everymonth.</p> <p> </p> <p>To my surprise i received a call from ********** 000 consultant calling from Multichoice informing me that the date on their system is the 27 of every month as i have requested however i should have paid 48 hours after the decor was active and now i owe R590. i explained that i was never told as i would have paid if i was informed of the correct information. she then told me that i have to pay R590 for the account to be activated. i asked that the call be listened and teamleader to call me back as i refuse to pay the R590 because i was given incorrect information.</p> <p> </p> <p>The consultant had the audacity to tell me that i will not be called back by a team leader as they do not attend to calls however the call will be listened to and nothing will change as i still owe the money. am their customer and i fail to understand why a team leader cannot contact me back, why should i be paying so much when i asked and was told to pay on the 27 and amount R218.60. i did not budget R590 for them. the service is so terrible, it shows they do not care.</p> <p> </p> <p>I was then called back and they inform that they listen to the call and i was told to pay the next day. i request that the call be sent to me because am very sure that i was not told or that the consultant was not clear because i would not lie of such thing, open connection and not pay for it and this time i request a team leader to foward the call to me</p>