Installers not doing their job

<p>I purchased a dstv decorder on the 31st of march at Game west gate and I was given numbers to call for the installers .. I did just that and was advises buy the installer called Augustine that they will come in 2 hours but they pitched at about 19:00 pm and found the electricity gone .. OK it was my fault then they promised to come 1st thing in the morning ..then they pitched at about 1pm and installed the decorder but because I had my old satellite dish they suggested that we use that one also with my old Lnb cable OK fair enough , I just said as long as I won't experience difficulties then its cool .. But that same day it didn't want to scan and they decided to change the satellite dish and still it did not scan .. Then they informed me that their machine for the signal was broken , they called the manager ( Augustine ) and they said hes not picking up and promised that they are going back to the office and they will come back before 7 pm .. Well I waited and when I called them the rejected my calls and eventually switched their phones off . . then the next day I privaterised my phone and boom they answer ,when they heard that it was me they kept quite until I said "I know that you are listening " then he started saying yes my sister we sorry but I will come , and yes he came with different people and we had hope , then after they brought a working machine with them still it didn't work then I asked if its not the old Lnb cable that they never changed and they now realised that yes its a possibility then they said they will come back with the Lnb cable to replace the old one then they never came , I called then several times but as usual they never answered ..then I decided to call multi choice as I have their product with me that is off no use , and bear in mind I paid for the viewing that same day I bought the decorder, then a gentleman at dstv said they cannot refund me for the 3 days I did not watch and I should contact game as its not their problem .. Ai just don't know what to do anymore .. These people are all ***********.. Kindly assist </p>