1 reviews | Active since Mar 2014
Installation voucher which cannot be redeemed
<p>I purchased a DSTV explorer with installation from Dion on the 27 November 2016 and for the last 3 weeks of Decmeber I have been trying to book my installation. I called the number provided on the installation voucher serveral time only to listen to music. I have been into DSTV customer service requesting assistance and to complain about the fact that they partnered with Ellis who does not deliver. The consultant was unable to assist either in providing me with an installer.</p> <p>I even called Ellis directly and they promised to have an installer call me which I have not heard from for more than a week.</p> <p>Not sure what else can be done in order to redeem my free installation.</p>
Dear Gershan
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
Dear Gershan
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
Good day Gershan
Thank you for sharing your feedback which we deeply appreciate.
Kindly expect a call from our technical team, this is to assist and allocate the nearest accredited DStv installer for you. Also, to make further arrangements for the installation of your decoder.
Please do contact us should you require any further assistance. We would like to hear from you.
Kind regards
Dinah
Best regards,
Good day Gershan
Thank you for sharing your feedback which we deeply appreciate.
Kindly expect a call from our technical team, this is to assist and allocate the nearest accredited DStv installer for you. Also, to make further arrangements for the installation of your decoder.
Please do contact us should you require any further assistance. We would like to hear from you.
Kind regards
Dinah
Best regards,
Hello Dinah
Thank you for the feedback however the service is still terrible. I had someone call yesterday and she insisted that i give her the serial number of the decorder. I did not have it on me so I requested her to call me after 5 to 10 minutes. 45 minutes passed and I decided to call her to provide the information. She then said that I will be contacted after 3pm to make an appointment. It is now 24hours later and my decorder is still not installed.
For the price i'm paying for this terrible service I should rather cancel and go the fibre optic route.
If this is not installed by Saturday then you can go ahead and cancel my current subscription.
Kind regards
Hello Dinah
Thank you for the feedback however the service is still terrible. I had someone call yesterday and she insisted that i give her the serial number of the decorder. I did not have it on me so I requested her to call me after 5 to 10 minutes. 45 minutes passed and I decided to call her to provide the information. She then said that I will be contacted after 3pm to make an appointment. It is now 24hours later and my decorder is still not installed.
For the price i'm paying for this terrible service I should rather cancel and go the fibre optic route.
If this is not installed by Saturday then you can go ahead and cancel my current subscription.
Kind regards