Installation Voucher

I bough a compact with installation voucher at Game N1 City on the 31st July 15 and immediately went to the Multichoice to have it activated. On activation it was found that the compact was faulty. The agent, Ntombi Msebe did not advise me to take the compact back to Game but instead swapped the compact. When we eventually called Ellies to install the dish it was found that the installation voucher did not match the compact. I went back to Game and was told by Byron Visagie that he would look into the matter and get back to me. Needless to say I had to call back myself and then was told by Byron that he is not the one that is supposed to help me and that I need to go back to the switchboard and ask for someone else to help me. The receptionist then transferred me to Byron again and his attitude was totally different and he advised that he would assist me even if its not his job. Numerous phone calls and e-mails later this matter still has not been resolved, even the call center is unable to assist. My account is in a mess, I need to pay re-activation fees as I did not pay the account due to us not not even watching DSTV. This has been the worst customer service I have experienced.